What are your Terms of Use, Privacy Policy and License Agreement details?
Please see https://guardon.com/terms-of-use/ , https://www.guardon.com/privacy-policy/ and https://www.guardon.com/eula/ for Terms of User, Privacy Policy and End User License Agreement respectively. By using GuardOn, you essentially agree to all terms and conditions in these three documents.
In what types of emergency situations can I use GuardOn to help me?
You can use GuardOn if your Safety is threatened by anyone, anyhow, at any time for any reason. These include situations of harassment, molestation, kidnapping, burglary, home invasion and more. In response to such situations, please raise a Safety Alert through your GuardOn mobile app or GuardOn wearable.
You can also use GuardOn if you experience a life threatening medical emergency such as a heart attack. If this happens, please raise a Medical Alert through your GuardOn mobile app or GuardOn wearable.
GuardOn can also be used in semi-emergency situations, for example, to seek roadside assistance if your vehicle breaks down. If this happens, please use your GuardOn mobile app to seek help.
Who are the Responders that come to my help and rescue?
Responders to Safety and Medical Alerts include Emergency Contacts (your friends, family and colleagues that you configure into your GuardOn app), First Responders (Police, Fire and Emergency Medical Technicians that have signed up to use GuardOn), and GuardOn Angels (GuardOn community members who have volunteered to come to the aid of their neighbors).
Responders to non-emergency Help Requests such as roadside assistance include your Emergency Contacts, GuardOn Angels and commercial entities such as Towing and Roadside Assistance Companies.
Can I use GuardOn to find out if the area I am in is safe?
Yes, you can use the “How safe are you?” feature to do this. This will tell you the number of Police, Fire, Emergency Medical Technicians, Trusted Contacts and GuardOn Angels in your neighborhood.
Can I use GuardOn to find out if the route I am taking is safe?
Yes, you can use the “Guarded Route” feature to do this. Enter the address of the place you are going to. GuardOn displays alternate routes to it. The locations nearby Responders are shown along with the route.
Pick the route that you feel is safest based on the number and location of Responders. Through GuardOn you can launch your favorite navigation software to find directions to your destination.
What else can I use GuardOn for? Is it useful to me when I am not in any emergency situation?
In addition to emergency situations requiring Safety Alerts or Medical Alerts, and semi-emergency situations such as Roadside Assistance requests, GuardOn can be used by you
- Check-in: For fun to keep a historical record of all the great places you have been to, or to let your family know that you have arrived safely at your destination. With each check-in you can send text, image, audio and video messages
- Locate Friends: You can find the locations of friends and family that have given you permission to locate them. Through GuardOn you can launch your favorite navigation software to find directions to them
- Distress List: Would you like to find out what types of Distress Alerts have been raised in your city? Want to know the type of crimes that have occurred in your neighborhood? Browse or filter through the Distress List. You will get details on each one… who raised the alert, where was it raised, when was it raised, what was the distress, who responded to the alert and what was communicated during distress.
Do I have control over sending my Alerts? Can I specify to whom it should be sent?
Yes, you do have control over it. Through your user account configuration, you can specify whether your Alerts are to be sent only to First Responders and/or GuardOn Angels. Alerts are always sent to your Emergency Contacts. You have similar control over who your non-emergency Help Requests are sent to.
When sending Alerts or Help Requests to GuardOn Angels, you can further specify whether you want them sent to GuardOn Angels of all genders, or only to female GuardOn Angels.
Why do you send emergency Alerts to GuardOn Angels? Why not limit it only to my Emergency Contacts and First Responders?
Sending Alerts to GuardOn Angels is an option you have. You can enable or disable it. We provide this option to address situations wherein your Emergency Contacts and First Responders are not able to come to your rescue in a timely manner.
In many parts of the country and in the world, First Responders may not be able to get to you in a timely manner because of traffic conditions in the cities or far locations in the suburbs and rural areas. Likewise, your Emergency Contacts may be located far away from you and may not be able to come to your rescue in a timely manner. In these situations, GuardOn Angels, who are in your neighborhood are able to come to your rescue faster.
What happens when I raise an Alert?
As soon as you raise a Safety or Medical Alert, GuardOn immediately sends the Alert as follows to:
- Trusted Contacts who have been configured by you in your GuardOn app
- First Responders who have signed up with GuardOn and have chosen the receive Alerts through the GuardOn app
- GuardOn Angels in the vicinity in your neighborhood
If you provide additional details on the type of Safety or Medical Alert, GuardOn sends this additional information to the Responders thereafter whenever you provide it. Types of Safety or Medical Alerts are as follows. One or more may be selected:
- Safety Alert Types: Abduction, Assault, Home Invasion, Burglary, Fire, Weapon Involved
- Medical Alert Types: Heat Attack, Choking, Bleeding, Broken Bones, Poison, Accident
- Roadside Assistance Types: Locked Out, Out of Gasoline, Battery Drained, Flat Tire, Engine or Mechanical Trouble, Accident
It is not required to send additional information on type of Alert. Your Alerts are sent to the Responders even without this additional information.
What information is sent to the Responders with my Alerts, and why?
With your Alerts, GuardOn sends the following information to the Responders:
- The date and time when you raised the Alert so that they know the criticality
- Your name, age, gender and photograph, so that they can identify you
- Your location and the corresponding geocoded address so that they can locate and navigate you
- Details on the Alert type, if you have provided that information, so that they can be better prepared to help you
- Automatic recording of your audio that is recorded for 2 minutes immediately after you raise a Safety or Medical alert, so that they can get a better sense of what is happening to you
- Any additional images, audio or video that you voluntarily send to the Responders through your GuardOn app
- Information on rewards, if any, that you have chosen to offer to GuardOn Angels who rescue you
Does GuardOn ever share my personal contact information with GuardOn Angels?
No, GuardOn does not share your personal contact information, email, phone, or address, with any of the GuardOn Angels who come to help you. If you want them to have it, you have to personally share it with them.
Can any of the Responders view images or video through my phone’s camera, or hear audio through my phone’s microphone?
No, the Responders cannot do this. GuardOn does not permit your Responders to access your camera or microphone directly or independently. They can only view images/videos and listen to audio that are uploaded or streamed by you.
Can I communicate with my Responders? Can they communicate with me?
Yes, through the built-in communication platform in GuardOn, you and your Responders can engage in bi-directional communication, when you are in distress and have an active Alert. Communication can continue through the GuardOn communication platform as long as your Alert is active.
Can others, including my Responders, locate me or communicate with me after I cancel the Alert, or when I have not raised an Alert?
No. If you do not have an active Alert, your location will NOT be shared with Responders. They will also not be able to communicate with you through the GuardOn platform if you do not have an active Alert.
Rewards? Are they mandatory?
No, Rewards are not mandatory. You may or may not choose to offer monetary rewards to GuardOn Angels who come to your rescue. It may or may not motivate them further to come to your rescue.
The choice is totally yours. If, out of a sense of gratitude, or out of a desire to further motivate others to help you when you are in distress, you want to offer a Reward, we allow you to do so through your GuardOn mobile app. In your GuardOn user profile, just specify the amount of money you want to reward GuardOn Angels for Safety Alerts and Medical Alerts. They can be different amounts, and they can each be zero if you prefer not to reward.
Who is responsible for paying the Reward?
You are solely and totally responsible for paying any Rewards that you offer. GuardOn is not responsible for it. If you do not want to be responsible for paying the rewards that you offer, then do not offer any Rewards.
I intend to offer a Reward and pay it when others rescue me. How do I decide who it should be paid to if many respond and work together to rescue me?
It is totally up to you. Based on information you have on who rescued you, you may pay the entire reward amount to one person, or split it up in any proportion amongst multiple rescuers.
If I respond as a Guardian Angel and help or rescue a person in distress, am I going to be guaranteed payment of the Reward?
GuardOn does not guarantee, nor do we take any responsibility for payment of Rewards offered by any of its Users. GuardOn only makes information on the intent of the User to offer a Reward available to you. It is totally the responsibility of the User who has offered the Reward to pay.
As a Responder, how will I be notified of distresses?
You will always receive notifications when your Emergency Contacts raise Distress Alerts. If you are a First Responder or a Guardian Angel, you will receive notifications for Distress Alerts raised by people in your vicinity or neighborhood.
Notifications are sent to you push, in-app and email messages. In addition, if the GuardOn user who raised the Distress Alert is a premium user, you will also receive these notifications through SMS and voice calls.
As a Responder, how do I respond to Distress Alerts?
When you receive notifications through any of these channels, please open your GuardOn mobile app and view the Distress List. Tap the distress that is active, to see details on the Alert.
Through the Overview tab in the Distress Details screen on GuardOn, you can respond to the Distress Alert by tapping the ‘Yes’ button below the “Will you help?” question.
When you do that, you can communicate with the person under distress through the Chat tab of the Distress Details screen.
You will also get the exact location of the person under distress in the Navigation tab of the Distress Details screen and be able to find directions to that person by launching your preferred mapping software through GuardOn.
How accurate is the location tracking?
GuardOn utilizes the highest accuracy location information when you are in distress and raise an alert, because we want to provide a very accurate location and address to the Responders who are coming to help you.
Accuracy depends upon your device and your network provider, and whether or not you have enabled WiFi and are in an area with WiFi. Enabling WiFi and being in a WiFi area increases accuracy. Location can be as accurate as 2 meters
Is there a Wearable or a Panic Button that I can use to raise Alerts?
The GuardOn wearable has a panic button that you can use with the GuardOn app. You can purchase the GuardOn wearable through the GuardOn website https://www.guardon.com/order-app-or-wearable/
What advantage does the GuardOn wearable give me? Why would I want to use it if I can raise Alerts through the GuardOn mobile app?
The GuardOn mobile app provides all the functionality you need to raise Safety and Medical alerts, and get help from Responders.
In some emergency situations, both Safety and Medical situations, your mobile may not be easily accessible or you may not have the time or the freedom to operate your mobile phone. In such situations, your GuardOn wearable makes is very easy to instantaneously and discreetly raise an Alert.
You can purchase the GuardOn wearable through the GuardOn website https://www.guardon.com/order-app-or-wearable/
If I buy a GuardOn wearable do I still need the GuardOn mobile app?
The first version of the GuardOn works with and through your GuardOn mobile app to send Alerts. Future versions will be able to send Alerts independently with direct access to WiFi and Cellular.
GuardOn mobile app provide you the ability to do a lot more in addition to sending Alerts. With the mobile app, you can
- communicate with your Responders during distress
- request roadside assistance
- check-in to let your friends and family know that you are safe
- locate friends who have given you permission to do so
- find out if the area you are in, or going to, is safe
- find out if the route you are taking is guarded
You can purchase the GuardOn wearable through the GuardOn website https://www.guardon.com/order-app-or-wearable/
In addition to raising Alerts, what else does the Wearable let me do?
Raising Alerts is the primary function of GuardOn Wearable. In addition to it, different models of GuardOn wearables let you do additional things such as:
- Taking pictures through your mobile phone’s camera
- Recording videos through your mobile phone’s camera
- Recording audio through your mobile phone’s camera
- Dial out one of many preconfigured contacts through your mobile phone
- Be notified of incoming calls on your mobile
- Be notified of appointments in your calendar
You can purchase the GuardOn wearable through the GuardOn website https://www.guardon.com/order-app-or-wearable/
What range does the Wearable have?
Pressing the Panic Button on the Wearable will activate an alert provided that it is within 10 meters of the phone.
You can purchase the GuardOn wearable through the GuardOn website https://www.guardon.com/order-app-or-wearable/
How long does the Wearable battery last?
The Wearable battery should last for a period of at least 12 months with normal usage limited to only raising Alerts. If you use the Wearable for taking photos, recording audio or video or dialing out phone numbers, our Wearable battery may have to be replaced much sooner.
You can purchase the GuardOn wearable through the GuardOn website https://www.guardon.com/order-app-or-wearable/
From where do I download GuardOn?
To use GuardOn, download it from Google’s Play Store onto your Android device or from Apple’s App Store onto your iOS devices. GuardOn may also be available on other Android stores.
How do I register to use GuardOn?
If you are a regular GuardOn user, after you install GuardOn on your mobile device, register with GuardOn using one of your social media handles, including Facebook, Google, and Twitter. It is very quick and easy to do so. We have offered different social media options for users to register with GuardOn to make it easy to register.
If you are a first responder for emergency services or any other organization, your organization has to register and authorize you to use GuardOn through the First Responder Organization portal.
What information does GuardOn get from my Social Media when I register with it?
GuardOn gets your basic information including your name and email address. The information we get is displayed on your GuardOn user profile.
What personal information does GuardOn ask for as part of the registration process or thereafter, and why? Which of these are required and which are optional?
The required information we ask for includes:
- Name, gender, age and photograph. We ask for these to help Responders identify you when they respond to your Alerts
- Mobile phone number and email. We ask for these to send you notifications if your Trusted Contacts or your neighbors are in distress and need your help
The optional information we ask for includes:
- Address of locations that you normally spend a lot of time in, such as your work and home. This will help the Responders locate you more easily if you live in a high-density apartment high rise, or if you live in rural areas
- Mobile phone number and email. We ask for these to send you notifications if your Trusted Contacts or your neighbors are in distress and need your help
- Your Trusted Contacts to whom you would like notifications sent if you raise an Alert
- Rewards, if any, that you want to offer to GuardOn Angels who come to help you
- Your choice for becoming a Guardian Angel
What permissions does GuardOn ask for to access my mobile’s system resources, and why?
The permissions GuardOn asks for includes:
- Location, to send help to you whenever you raise an Alert, and to request your help when somebody in your neighborhood needs your help
- Notifications, to notify you when your Trusted Contacts or your neighbors are in distress and need your help
- Photos, Camera and Microphone to allow you to upload or stream images, video and audio to your Responders when you are in distress
- Bluetooth to allow you to use your GuardOn wearable with your GuardOn mobile app
- Cellular Data to allow you to use GuardOn when you are on the road and do not have WiFi
- Contacts to make it easy for you to invite them to be your Trusted Contacts
- To run as a Background Process so that we can help you on-demand if at anytime you are in distress and need help
What will happen if I do not give GuardOn access to requested system resources?
You have a choice whether or not you want to give us the requested permissions to system resources. If you do not give permission to requested resources, the corresponding functionality in GuardOn will not work, and your GuardOn may become partially or totally inactive.
How can I find out if there are sufficient number of Responders in my neighborhood?
Use the “How safe are you?” feature in GuardOn. This will tell you the number of Police, Fire, Emergency Medical Technicians, Trusted Contacts and GuardOn Angels in your neighborhood.
What can I do to help make my neighborhood safer?
Through GuardOn, you can invite your neighbors and your local first responders, including Police, Fire and Emergency Medical Technicians to use GuardOn. The more the number of responders in your neighborhood, the safer it will be.
Can I use GuardOn for free? Can I use GuardOn without buying the GuardOn wearable?
Yes, you can use GuardOn for free, and you can use it without buying the GuardOn wearable.
GuardOn’s basic service is free for all users. It allows you to send Safety Alerts, Medical Alerts and Roadside Assistance requests. You will have to use your GuardOn mobile app to send these alerts and help requests. It also allows Responders to receive and respond to Alerts
What additional benefits do I get with the GuardOn premium service?
The following functionality is available through the GuardOn premium service:
- Notifications: When you send a Distress Alert, in addition to sending it through in-app, push and email (basic service), your alerts will also be sent through SMS and Voice communication channels. This greatly increases visibility of your alerts with the Responders
- Rewards: You will be able to offer rewards to Responders along with your Distress Alerts. This information is configured into your GuardOn profile. When you send an Alert, this information is also sent to them. This may motivate more Responders to come to your rescue
- Wearable: With your GuardOn app, you will be able to use GuardOn wearable. You will also be able to use GuardOn on Apple Watch or Android Watch. This will make it very easy for you to instantaneously and discreetly send Alerts
You can purchase the GuardOn premium service through the GuardOn website https://www.guardon.com/order-app-or-wearable/ Just log in with your GuardOn user credentials and purchase the premium service.
I wish GuardOn did other things… implemented features and functionality that would be useful to me. How can we get it done?
Do you want to see other functions and features in GuardOn? Through feedback interface built into the GuardOn app, or on the GuardOn website, please give your suggestions and ideas. We will pipeline it for development if a significant number of our user base wants it too.
Can I use the app on more than one device?
At this moment, you can have an active GuardOn login only on one device.
Can my friend use the app on my phone?
We do not recommend that you share your GuardOn login, as it is unique to you, only you should only use it in an emergency situation.
On what smartphones does the GuardOn app work?
The GuardOn app will work on most iOS and Android phones provided that you have the correct software version installed.
What happens when my phone runs out of battery?
If your phone runs out of battery you will not be able to access the app and we will not be able to track your location.
Will GuardOn app work if I change my phone or SIM card?
Yes, GuardOn will work even when you change your phone or your SIM card, provided you install GuardOn on the new phone and log on to it using the correct user credentials that you used to register with GuardOn.
Do I need a data connection for the app to work? What type?
The GuardOn app requires a data connection for you to be able to use it. The app will work anywhere there is either mobile coverage such as 3G/4G/LTE or data coverage such as WiFi.